Frequently Asked Questions
Everything you need to know about shopping with ALISA
What are your standard shipping times?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is the ALISA return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I track my order?
Once your order is shipped, you will receive an automated email containing a tracking link. You can also log into your ALISA account dashboard to view the real-time status of your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Additionally, we support digital payments via PayPal, Apple Pay, and Google Pay for a faster checkout experience.
Are the products at ALISA covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer warranty against defects. If you experience any quality issues with your purchase, please reach out to our customer service team with your order number.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of placement. After that timeframe, we may have already shipped the item, and you will need to follow our return process.